Privacy Policy

Last updated: 1 March 2026

1. Introduction

NORTH Motor Quality Cars ("we", "us", "our") is a motor vehicle dealership located at 3/65 Buckingham Drive, Wangara WA 6065. We are committed to protecting the privacy of our clients, website visitors, and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, visiting our showroom, or engaging our services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of personal information:

• Personal details — name, date of birth, residential address, email address, phone number
• Identity documents — driver's licence details (for test drives and vehicle purchases), proof of identity as required by law
• Financial information — employment details, income information, credit history references (for finance applications only)
• Vehicle information — details of vehicles you are looking to buy, sell, or trade in, including registration, VIN, odometer, and condition
• Website usage data — IP address, browser type, pages visited, time on site, referral source, and device information collected via cookies and analytics tools
• Communications — records of enquiries, emails, phone calls, and messages exchanged with us

3. How We Collect Information

We collect personal information through the following means:

• Directly from you — when you submit an enquiry, book a test drive, apply for finance, request a vehicle valuation, purchase or sell a vehicle, or otherwise communicate with us
• Automatically — through cookies, web analytics, and similar tracking technologies when you browse our website
• Third parties — from finance brokers, credit reporting bodies, the Personal Property Securities Register (PPSR), transport authorities, and other lawful sources

4. How We Use Your Information

We use your personal information to:

• Respond to vehicle enquiries and provide customer service
• Facilitate test drives, including verifying your driver's licence
• Process vehicle purchases, sales, and trade-ins
• Submit and manage finance applications with our partner lenders
• Provide vehicle valuations for trade-in or outright purchase
• Comply with legal obligations under Western Australian and Commonwealth legislation
• Send marketing communications where you have opted in (you may opt out at any time)
• Improve our website, services, and customer experience
• Prevent fraud and ensure the security of our systems

5. Test Drives — Rules & Responsibilities

By booking or undertaking a test drive with NORTH Motor, you acknowledge and agree to the following:

• You must hold a valid, current Australian driver's licence (or equivalent recognised licence) appropriate for the class of vehicle being driven. A copy of your licence will be retained for our records.
• You must comply with all applicable road laws, including the Road Traffic Act 1974 (WA), the Road Traffic (Administration) Act 2008 (WA), and any other relevant Western Australian or Commonwealth legislation during the test drive.
• The driver is solely responsible for any traffic infringements, fines, or penalties incurred during the test drive, including but not limited to speeding, red-light violations, and parking offences.
• The driver is liable for any damage to the vehicle arising from their negligence, reckless driving, or failure to comply with traffic laws during the test drive. This includes damage to the vehicle, third-party property, and any associated costs.
• NORTH Motor reserves the right to refuse a test drive at its absolute discretion, including where we reasonably believe the driver poses a safety risk.
• Test drives must follow the route and conditions specified by NORTH Motor staff. Unauthorised use of the vehicle is strictly prohibited.

6. Limitation of Liability & Disclaimer

• All vehicles are sold "as is" unless otherwise expressly stated in writing. While we endeavour to provide accurate vehicle descriptions, photographs, and specifications, we do not warrant that all information is complete or error-free.
• Information on this website is provided for general purposes only and does not constitute professional, financial, or legal advice. You should make your own enquiries and obtain independent professional advice where appropriate.
• The client is responsible for conducting their own due diligence, including independent inspections, mechanical assessments, PPSR checks, and vehicle history verification before purchasing any vehicle.
• To the maximum extent permitted by law, NORTH Motor excludes liability for any indirect, incidental, special, or consequential loss or damage arising from the use of our website, services, or the purchase of any vehicle.
• Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other legislation that cannot be excluded by agreement.

7. Client Responsibilities & Damages

• Clients are responsible for all damages caused to our vehicles, property, or staff arising from their negligence, reckless behaviour, or wilful misconduct while on our premises or during a test drive.
• Clients must comply with all NORTH Motor business rules, safety instructions, and any reasonable directions given by our staff, as well as all applicable Western Australian and Commonwealth laws.
• In the event of an at-fault accident during a test drive, the client may be held liable for the insurance excess and any uninsured losses, including diminished value, towing, and administrative costs.
• Clients must not misrepresent their identity, licence status, or any material information when engaging with our services.

8. Third-Party Disclosure

We may share your personal information with the following third parties where necessary:

• Finance partners and lenders (for processing finance applications)
• Insurance providers (for vehicle insurance and warranty purposes)
• Government and regulatory bodies (as required by law, including the Department of Transport WA)
• Personal Property Securities Register (PPSR) for vehicle encumbrance checks
• IT service providers, hosting providers, and website analytics platforms
• Professional advisors including accountants and legal counsel

We do not sell your personal information to third-party marketers. Any disclosure is limited to what is reasonably necessary for the stated purpose.

9. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our security measures include:

• HTTPS encryption on all website pages
• Role-based access controls for staff and admin systems
• Regular security reviews and updates
• Secure storage of physical records

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. Cookies & Tracking Technologies

Our website uses cookies and similar technologies for the following purposes:

• Essential cookies — required for the website to function correctly (e.g., session management, security)
• Analytics cookies — we use Google Analytics to understand how visitors interact with our website, helping us improve the user experience. These cookies collect anonymised usage data.
• Marketing cookies — used to deliver relevant advertisements and track campaign effectiveness

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

11. Admin Portal Data Handling

Our internal administration portal is used to manage vehicle listings, customer leads, finance applications, test drive bookings, and sell/trade-in requests. Access to the admin portal is restricted to authorised NORTH Motor staff through role-based access controls. All data managed through the admin portal is subject to this Privacy Policy and is handled in accordance with the Australian Privacy Principles.

12. Data Retention

• Vehicle sale records — retained for a minimum of 7 years in accordance with Australian tax and business record-keeping requirements
• Finance application data — retained as required by finance industry regulations and our lending partners
• Marketing data — retained until you opt out of marketing communications or request deletion
• Website analytics data — retained in accordance with Google Analytics data retention settings

13. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate, out-of-date, or incomplete information
• Opt out of marketing communications at any time
• Lodge a complaint if you believe we have breached your privacy
• Request deletion of your personal information, subject to our legal obligations to retain certain records

To exercise any of these rights, please contact us using the details in Section 16 below.

14. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it as soon as practicable.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any updates will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

16. Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to make a complaint, please contact us:

• Email: Northmotorqualitycars@gmail.com
• Phone: 08 9401 4385
• Address: 3/65 Buckingham Drive, Wangara WA 6065

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Post: GPO Box 5218, Sydney NSW 2001